12Cuci Deposit Not Received? What to Do
Most 12Cuci deposits show in your wallet soon after you pay. When one does not, it is usually one of a few simple causes. This post goes through them in order, so you can get your 12Cuci deposit credited quickly.
1. Refresh your balance
Your balance does not always update on its own. Tap Refresh next to your balance on the home page before doing anything else.
2. Check that the payment really went through
Open your banking or e-wallet app and look at the transaction. If it says pending or failed, the money has not left your account yet, and you can try the deposit again.
3. Check the amount and details
- The minimum 12Cuci deposit is RM1. Amounts below the minimum may not be credited automatically.
- Make sure you paid to the account or QR code shown on the deposit page at that moment. Payment details can change, so never reuse old ones.
- Pay from an account in your own name.
4. Send your receipt to customer service
If the payment went through but your 12Cuci deposit is still missing, take a screenshot of the receipt and send it to Live Chat. Customer service is open 24 hours a day and can match the payment to your account.
How to avoid 12Cuci deposit problems
- Choose the method that suits the amount: e-wallets for small top-ups, online banking for larger ones. See all 12Cuci payment methods.
- Keep every receipt until the deposit shows in your wallet.
- Follow the steps in the 12Cuci deposit guide for your first few deposits.
Ready to top up? Tap Deposit.
